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SaaS Platform
Saldera PSA
One PSA for small MSPs — not a portfolio of acquired tools
Small MSPs
Built For
One
Codebase
Metered
AI Assist
HIPAA-first
Compliance
Executive Summary
A professional services automation platform for small managed service providers — service desk, sales, and billing built as one product in one codebase, with remote monitoring designed alongside it rather than bolted on afterwards. AI assist is built in and metered per tenant.
The Challenge
The big MSP platforms grew by acquisition, and the seams show in every workflow — ticketing and billing were different products and still behave that way. Small MSPs end up stitching together five or six tools and re-typing the same client details into each one.
The Solution
We're building a single platform where the parts agree by construction: email-to-ticket service desk with SLAs and a knowledge base, lead capture to AI-drafted proposal to e-signature with a hash-chained audit trail, recurring invoicing, and a resumable migration path from Syncro — built HIPAA-first for MSPs with medical and dental clients.
Technical Stack
Next.js
React
TypeScript
PostgreSQL
Drizzle ORM
AI/ML
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